FAQ

What is sold here?

Our range covers mushroom coffee, dark roast, matcha, cocoa, chicory, chai, creamers, oats, bundles, limited editions, and beverage accessories. Refer to each listing for its details and directions. Review the order-specific details shown at checkout when they apply.

Shipping cost and timing?

Checkout confirms charges and any free-shipping eligibility. Normal processing is about 1–2 business days, followed by estimated delivery/transit of 3–5 business days; neither estimate is guaranteed. Contact support if you need help applying this information to an order.

Can I return or exchange a purchase?

Yes, defective and non-defective returns and exchanges are accepted. For a change of mind, personal preference, or wrong selection, apply within 30 days after delivery. Only new, unused goods in original condition with packaging, tags, and accessories qualify. Obtain authorization before a mail return. The package contains a free return label and no restocking fee applies; exchanges depend on stock. Keep the order confirmation available when requesting assistance.

What about damage or incorrect goods?

Send the order number, checkout email, explanation, and product and packaging photos or video for damage, defects, wrong items, or missing parts. The checkout record remains the reference for purchase-specific details.

When will a refund be processed?

Approved refunds are processed to the original payment method within 10 days after approval. Review the order-specific details shown at checkout when they apply.

Payment, support, and privacy?

Use the payment methods actually displayed at checkout. Contact us through the details below. Necessary cookies support shopping; optional analytics and advertising measurement may be used where enabled and permitted. The footer links to the full Shipping, Refund, Payment, Privacy, and Terms policies. Contact support if you need help applying this information to an order.